Returns Policy
Refund policy
We are happy to provide exchanges on sizes or styles, however, cost of return shipping will be at the customers expense. We can also provide a credit note.
Unfortunately, we cannot provide a returns service at this time.
Due to the intimate nature of our products we reserve the right to refuse a refund if the product has been worn. If you require an exchange or credit note, please contact us as soon as possible to ensure we can help you as best as we can.
We can only provide an exchange in the product(s) are returned within 7 days of delivery, and are in their original condition (unworn, unwashed, with all tags and hygiene stickers attached)
We reserve the right to refuse a product for exchange if the product has been worn, had tags removed, or is not in original condition.
Feel free to contact us with any concerns, questions, or if you need to double check your size.
Shipping Policy
Postage is free within Australia and internationally for orders above $100.
For orders under $100 we ship within Australia at a flat rate of $12.95 per parcel and internationally at a rate of $20.00 per parcel.
We also offer pickup from Mona Vale Store.
13 Bungan Street, Mona Vale NSW 2103
We will do our absolute best to dispatch all orders within 48 hours, however items will occasionally be delayed. In this case we will contact you.
Please contact us if you have any questions about shipping.